The Commonwealth Bank’s response to the Senate investigation of ASIC blames incompetence and individuals for the scandals at Commonwealth Financial Planning Limited. Chief executive Ian Narev: “Poor advice provided by some of our advisers between 2003 to 2012 caused financial loss and distress and I am truly sorry for that.”
This is the predictable ‘rotten apple’ defence to allegations of impropriety. And it is simply absurd to describe some of the alleged actions of those advisers noted by the Senate Report — such as “forgery and dishonest concealment of material facts” (Senate Inquiry Executive Summary, p. xviii) — as merely “poor advice”. If the bank can describe that as “poor advice”, then a bank robber would be entitled to describe his profession as “making withdrawals”.
This is also not the only allegation of impropriety hanging over the Commonwealth Bank: the other is the as yet unproven allegations about its behaviour with regard to Bankwest, which the Commonwealth Bank took over from HBOS (Halifax Bank of Scotland) in 2008. About 400 customers of Bankwest have alleged that they were forced to default on their loans, even though they were paying their loan installments in full and on time (see also Evan Jones’detailed articles on this issue).